Shipping Policy

We are a marketplace and many products look similar but have different quality which is why you will see different prices for the same product. Click the Buy Now button to view the best prices available.

Please refer to the size guide provided; You can check out the size specifications and select the right product for you.

Since the inventory is refreshed at intervals, we suggest that you add the product you wish to buy to your wishlist and check back from time to time.

no way. You can choose different shipping and billing addresses. Our team will deliver the order to your shipping address.

 5 What are the delivery methods available?

 We provide 3 delivery modes:

 1 Standard Delivery: Shipped in 3-6 business days.

 2 Express Delivery: Delivered in 1-2 business days.

 3 We also deliver within 1 to 3 hours to select pincodes

• How do I know that SMPH Star delivers to my location

There is an option to enter pin code on the right side of your selected product page where you can check by entering your pin code.

• How do I find out about delivery charges

Delivery charges, where applicable, will be added to your total at Checkout.

• Can I request different items from my bag to be delivered separately?

Unfortunately, at the moment we can’t ship different products in the same bag to separate addresses. We hope we can make this happen for you soon.

• My schedule is fully booked. Can I choose a specific date and time for delivery?

We always show you the estimated delivery date for all the items in your shopping bag. We advise you to place your order keeping in mind when they will be delivered, and if that works for you. Unfortunately, you can’t choose a specific date and time for delivery on SMPH Star right now. But soon, maybe.

• Can I choose a specific date and time to collect a SMPH Star order from the store?

We offer a 7-day window within which to collect the product from the store; this starts from the date the product has been made available in-store.

• Why is the Cash on Delivery payment option not available at my location?

The Cash on Delivery payment option is only available if the logistics partner delivering to your location offers the option. You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit.

• How do I place an order?

To place an order, please follow these steps:

1. Select the product you want to buy and check availability and delivery options at your preferred PIN code. If you are buying clothes or shoes please select the desired size.

2. Add products to your bag and then click on the Buy Now button.

3. If this is the first time you are shopping with us, add a delivery address; if you've shopped with us before, select a saved address.

4. Use a preferred payment mode and confirm the order.

• How do I find/add/remove products on my 'Wishlist' through the app?

Hello. You can 'Wishlist' a product on the app by following these simple steps:

 1. Go on the SMPH star

 

2. Open the 'product page' of your favourite product.

 

3. You will see a ribbon icon such as this on the top right-hand side of the page .

 4. Click on the ribbon icon and the product gets automatically saved in your 'Wishlist'.

 

5.Go back on the 'Homepage'.

 

6.Click on 'My Bag' below and you will find this 'Wishlist' icon on the top right-hand side of the page.

7.Click on the icon and you can now 'Add to Bag' or 'Remove' products of your choice.

• How do I find/add/remove products on my 'Wishlist' through the website?

Hello. You can 'Wishlist' a product on the website by following these simple steps:

1. Go on the SMPH star,Www.afilaone.in Website.

2. Open the 'product page' of your favourite product.

3. You will see a ribbon icon such as thisnext to the product name on the right side.

4. Click on the ribbon icon and the product gets automatically saved in your 'Wishlist'.

5.Find your 'Wishlist' by clickingwhich is located right next to the 'Search Bar'.

6.Scroll down to the bottom of the page.

7.Click on 'My Wishlist' that is mentioned under 'My SMPH Star'.

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8.Click on your name and a drop-down menu on the right side will open.

9.Click on 'Saved List'.

10.You can now 'Add to Bag' or 'Remove' products of your choice from your 'Wishlist'.